Thank you for shopping with us. We sincerely hope that you will be very pleased and happy with your product and shopping experience. Your satisfaction is always our top priority!
CONTIGUOUS US ORDERS:
At CSSM Reed, LLC, www.cuppingwarehouse.com, 3-14 Day Shipping is offered on all retail orders. FREE SHIPPING is offered on retail orders over $50. Courses and or digital products do not apply. Our selected shipping methods are USPS, UPS, FedEx, 4PXL and we reserve the right to use other shipping methods when necessary to ship our products. Shipping carrier is selected based on the delivery destination to ensure that your order arrives as soon as possible. Expedited shipping is sometimes available at an additional cost and will be shown during checkout when available.
Customer is responsible for any and all international duties (custom charges and fees) that are not included in the standard delivery rates of the order. If your delivery destination incurs import duties and taxes, these charges will be applied upon arrival of the delivery. It is recommended that you check the cost of these duties before placing your order. If you fail to collect your package due to non-payment of local customs, we will refund your purchase price once product is returned to us , less the original shipping and handling and any other costs associated with the non-claimed package, upon receipt to us of the unclaimed package.
Risk of loss is transferred to the recipient after CSSM Reed, LLC, www.cuppingwarehouse.com delivers your order to the common carrier at our shipping location. We are not responsible for lost or stolen packages. If the tracking information shows that the package was delivered, please contact your local mail carrier to initiate a lost package search. Any claims for loss or damage to the products should be submitted to the common carrier.
If you need to change your shipping address after placing your order, please contact us immediately by email at (email@example.com), and we will do our best to assist you. However, address changes are not guaranteed if the order has already been submitted for processing. Please double-check your shipping address when entering it into the system to ensure that you receive your package. We are not responsible for deliveries that are made to incorrect addresses that are entered on our checkout page by customers in error.